Austin Emergency Plumbers
(833) 705-3750

Terms of Service

These terms govern your use of Austin Emergency Plumbers' services. Please read carefully before scheduling plumbing services.

Last Updated: January 15, 2025

Service Agreement

By contacting Austin Emergency Plumbers for service, you agree to these terms and conditions. Our services are provided by licensed Master Plumbers (TSBPE #M-41852) in accordance with Texas state regulations.

Service Coverage

  • • Emergency plumbing repairs
  • • Drain cleaning and maintenance
  • • Water heater services
  • • Leak detection and repair
  • • Bathroom and kitchen plumbing
  • • Commercial plumbing services

Service Areas

  • • Austin and surrounding areas
  • • Cedar Park and Round Rock
  • • Pflugerville and Lakeway
  • • West Lake Hills
  • • South and East Austin
  • • Downtown Austin

Emergency Service Terms

60-Minute Response Guarantee

We guarantee arrival within 60 minutes for emergency calls within our service area, subject to weather conditions and technician availability.

Emergency Service Definition

Emergency services include burst pipes, major leaks, sewer backups, no hot water, and other situations requiring immediate attention to prevent property damage.

Service Hours

  • • Emergency Service: Available 24/7/365
  • • Regular Service: Monday-Friday 8AM-6PM
  • • Weekend Service: Saturday-Sunday 9AM-5PM
  • • No extra charges for nights, weekends, or holidays

Pricing and Payment Terms

Transparent Pricing

  • • Upfront pricing before work begins
  • • No hidden fees or surprise charges
  • • Written estimates for major repairs
  • • Competitive rates with quality guarantee

Payment Options

  • • Cash, check, or credit card accepted
  • • Payment due upon completion
  • • Financing available for major projects
  • • Senior and military discounts available

Service Call Fee

A diagnostic fee applies to service calls, which is waived when repairs are performed. Emergency service calls may have different pricing structures.

Warranties and Guarantees

Workmanship Warranty

  • • 1-year warranty on all labor
  • • Manufacturer warranties on parts
  • • Free return service for warranty issues
  • • Written warranty documentation provided

Satisfaction Guarantee

  • • 100% satisfaction guarantee
  • • Quality work by licensed professionals
  • • Clean-up after every job
  • • Follow-up service available

Warranty Exclusions: Normal wear and tear, damage from misuse, modifications by others, or acts of nature are not covered under warranty.

Customer Responsibilities

To ensure safe and efficient service delivery, customers agree to:

Property Access

  • • Provide safe access to work areas
  • • Clear pathways to plumbing fixtures
  • • Secure pets during service visits
  • • Be present or designate authorized representative

Safety and Cooperation

  • • Provide accurate problem descriptions
  • • Disclose known hazards or concerns
  • • Allow reasonable time for repairs
  • • Follow post-service care instructions

Liability and Insurance

Full Insurance Coverage

Austin Emergency Plumbers is fully licensed, bonded, and insured. We carry comprehensive liability insurance to protect your property and our technicians.

Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for pre-existing conditions, consequential damages, or issues beyond our direct control.

Property Protection

We take reasonable precautions to protect your property during service. Any damage caused by our negligence will be promptly addressed through our insurance coverage.

Cancellation and Rescheduling Policy

Regular Appointments

  • • 24-hour notice preferred for cancellations
  • • No charge for cancellations with proper notice
  • • Rescheduling available based on availability
  • • Same-day cancellations may incur service fee

Emergency Services

  • • Emergency calls cannot be cancelled once dispatched
  • • Minimum service fee applies for emergency calls
  • • Technician travel time is billable
  • • Weather delays may affect response times

Dispute Resolution

We are committed to resolving any concerns promptly and fairly:

Resolution Process

  1. Contact our office immediately with concerns
  2. We will investigate and respond within 24 hours
  3. On-site inspection if necessary
  4. Fair resolution based on facts and warranty terms

Governing Law

These terms are governed by Texas state law. Any disputes will be resolved in Travis County, Texas courts.

Contact Information

For questions about these terms or to schedule service:

Austin Emergency Plumbers

713 Congress Avenue

Austin, TX 78701

Phone: (833) 705-3750

Email: service@austinemergencyplumbers.com

License Information

Licensed Master Plumber

TSBPE #M-41852

Bonded and Insured

Serving Austin since 2013

Terms Updates

We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. Updated terms will be posted on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of any updated terms.

Ready to Schedule Service?

Our licensed Master Plumbers are standing by 24/7 with a 60-minute emergency response guarantee.